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How 8kx Operates and What Governs Your Account

Your use of 8kx — including account registration, deposits via bKash, Nagad, or Rocket, and access to any part of the lobby — is subject to the terms set out here.

Account TermsPrivacy & DataPayment ConditionsEligibility RulesContact Rights
8kx How 8kx Operates and What Governs Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about your rights, a data request, or a dispute related to your account terms, use one of the contact paths below. We aim to acknowledge legal and account queries within one business day and resolve them as quickly as the matter allows.

Live Chat Open the chat widget from any page in your account dashboard to reach our support team directly about a terms or account query.
Email Support Send detailed legal or data-related requests to our support address — include your registered account name and the nature of your query.
Account Help Centre The Help Centre inside your account covers common questions about terms, payment conditions, and how to submit a formal request.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

We apply standard security practices to every account on the platform — your login credentials are stored in hashed form and your payment wallet details are never stored in plain text. Here is what that means in practice for your account.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you did not initiate a login, change your password immediately and contact support.

Data Change Requests

To update or correct personal data tied to your account — including the mobile number linked to your bKash or Nagad wallet — submit a request through live chat or email with your account details.

Common Questions About Terms and Your Rights

These are the questions we hear most often about account terms, data handling, and legal eligibility. If yours is not here, contact us directly.

Access depends on your local law and the eligible regions we serve. We recommend checking whether online gaming is permitted under the regulations that apply to you before opening an account.

We collect the name, mobile number, and payment wallet details you provide at registration. This is used to verify your identity and process transactions via bKash, Nagad, or Rocket.

Send a data access request through live chat or email, including your registered account name. We will confirm receipt and respond within the timeframe required by applicable law.

We notify you through the platform before changes take effect. Continuing to use your account after the stated date means you accept the revised terms. You may close your account if you do not agree.

Contact support via live chat or email with your account details and the transaction reference. We review disputes and aim to respond with a decision within a reasonable timeframe.

Yes. Submit a deletion request through our support channels. We will process it in line with our retention obligations — some data may be kept for the period required by law even after deletion.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.