Reference

What You Agree To When You Use 8kx

These terms set out the rules that apply when you open an account and use 8kx. Access and eligibility depend on your local law and the region you are in — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawOne account per personTerms may be updated
8kx What You Agree To When You Use 8kx
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are things we take seriously. Here is how we handle the key areas covered by these terms.

Data Retention

We keep your account and transaction records for as long as required by applicable law. You can request a summary of your data through support at any time.

Account Access

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately to freeze the account.

Wallet Verification

Deposits via bKash, Nagad, and Rocket are matched to your registered wallet number. Mismatched wallet details will hold a transaction for manual review.

Terms Updates

We notify you of material changes via your registered contact before they take effect. Archived versions of previous terms are available on request.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you have a question about how a rule applies to your account, our support team can walk you through it. Queries about bKash, Nagad, or Rocket transactions are handled the same way — open a ticket and we will respond.

Team online

Live Chat

Start a chat from your account dashboard for the quickest response on terms or transaction queries.

Email Support

Send a detailed query to our support address and we will reply to your registered account email.

Help Centre

Our help centre covers common terms questions including wallet rules, account limits, and eligibility.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on 8kx. Eligibility depends on your local law and whether 8kx is accessible in your region.

Access depends on local law and eligible regions. Check whether online gaming platforms are permitted where you are before creating an account.

A breach may result in account suspension or closure. We will contact you via your registered details before taking action where the situation allows.

All wallet transactions are covered. Your deposit or withdrawal is recorded against your account, and the wallet number must match your registered details.

Contact support through live chat or email with your account details. We will provide a summary of your stored data in line with applicable law.

If you do not accept an updated version of the terms, you should stop using your account and contact support to discuss closing it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.