What We Collect and Why
When you register, we collect the information needed to verify your identity and keep your account secure — your name, contact details, and date of birth. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet number
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to process your payment and meet our financial record-keeping obligations. We do not store your full mobile banking PIN or password. We also collect device and session data — IP address, browser type, and login timestamps — to detect unusual access and protect your account. This
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data is used only for account operation, fraud prevention, and regulatory compliance. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept for as long as required by applicable financial regulations, while session logs are held
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for a shorter period. You can request a copy of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.